Refund Policy
This policy explains our refund, replacement, and order resolution process for purchases made through MCP Factory Peptides.
Last updated: 2026
Customer Satisfaction Comes First.
At MCP Factory Peptides, we are committed to providing accurate orders, quality products, and reliable customer support.
Due to the specialized nature of our products, all sales are considered final. However, we understand that issues may occasionally occur, and we provide refunds or replacements for eligible situations outlined below.
When Refunds Or Replacements Apply.
Wrong Product
If you receive a product different from the one ordered, we will arrange a replacement or refund.
Shipping Damage
Orders damaged during transportation may qualify for replacement after verification.
Lost Shipment
Orders confirmed lost by the shipping carrier may be eligible for resolution.
Product Defect
Products that arrive defective or do not match the order details may qualify for assistance.
How To Submit A Refund Request.
Refund or replacement requests must be submitted within 48 hours of receiving your order.
Please include your order number, clear photos of the product and packaging, and a detailed explanation of the issue.
Our support team will review your request and provide the appropriate resolution.
Approved Refunds And Replacements.
If your refund request is approved, the refund will be issued to the original payment method used during checkout.
If you prefer a replacement and the requested product is available, we will ship the replacement at no additional cost.
Situations Not Covered.
Customer Mistakes
Refunds are not available for incorrect orders placed by the customer.
Used Products
Products that have been opened, used, or improperly stored after delivery are not eligible.
Incorrect Details
Delays caused by incorrect shipping information provided by the customer are not covered.
Need Help With An Order?
Our customer support team is available to assist with refund requests, replacement questions, and order concerns.